Buying a new car is an exciting experience, but the delivery process is equally important. A professional dealership should not simply hand over the keys—they should ensure you receive a properly inspected vehicle, complete documentation, all promised accessories, and a thorough explanation of your new car's features.
Knowing what to expect helps you identify anything that's missing before you accept delivery and drive away.
A Clean and Well-Prepared Vehicle
The vehicle should be presented in showroom condition.
Before delivery, expect the dealership to provide:
Exterior wash and detailing
Clean interior
Protective plastic removed from seats and dashboard
Tyres properly cleaned
Wheels free from scratches
No visible dust, stains, or fingerprints
If the vehicle appears rushed or poorly prepared, take extra time to inspect it carefully.
Complete Vehicle Documentation
Before signing any paperwork, ensure you receive all necessary documents.
These typically include:
Tax Invoice
Temporary or Permanent Registration details
Insurance Policy
Owner's Manual
Warranty Booklet
Roadside Assistance information
Pollution Under Control (PUC) certificate (where applicable)
Verify that the Vehicle Identification Number (VIN) and engine number match the vehicle.
Spare Keys and Security Items
Every new vehicle should include all supplied keys.
Confirm you receive:
Primary smart key
Spare key
Key code (if applicable)
Security PIN for connected services (if applicable)
Replacing missing smart keys later can be expensive.
Demonstration of Vehicle Features
A delivery executive should explain the important features of your new vehicle.
Request a demonstration of:
Infotainment system
Bluetooth pairing
Android Auto or Apple CarPlay
Air conditioning controls
Steering wheel controls
Cruise control
Reverse camera
Parking sensors
Drive modes
Sunroof operation
Connected car features
Don't hesitate to ask questions until you're comfortable operating the vehicle.
Verification of Accessories
Ensure every promised accessory is installed.
Common accessories include:
Floor mats
Mud flaps
Door visors
Seat covers
Parcel tray
Boot mat
Chrome garnish
Body side mouldings
Compare the installed accessories with your booking quotation.
Physical Inspection Before Signing
Never assume the dealership has already checked everything.
Inspect:
Paint finish
Body panels
Glass
Alloy wheels
Headlights
Tail lamps
Seats
Dashboard
Roof lining
Boot area
Even small scratches should be reported immediately.
Electronic System Check
Modern vehicles rely heavily on electronic systems.
Verify:
Power windows
Central locking
ORVM adjustment
Horn
Wipers
Washer system
Interior lighting
Exterior lighting
USB charging ports
Wireless charger (if equipped)
There should be no warning lights displayed on the instrument cluster.
Fuel Level and Battery Condition
Most dealerships provide only a small amount of fuel.
Before leaving, confirm:
Adequate fuel to reach the nearest fuel station
Normal battery voltage
No battery warning messages
Engine starts without hesitation
A weak battery on a new vehicle should be investigated before delivery.
Vehicle Inspection Report
Ask whether the dealership has completed its Pre-Delivery Inspection (PDI).
While dealerships perform manufacturer-mandated inspections, you can also consider an independent Pre-Delivery Inspection for an unbiased assessment before taking ownership.
An independent inspection can identify cosmetic defects, transportation damage, software issues, or quality concerns that may otherwise be overlooked.
Questions You Should Ask
Before leaving the dealership, clarify:
When is the first service due?
What fuel should be used?
What tyre pressure is recommended?
Which features require activation?
How do connected car services work?
What warranty coverage is included?
How do I contact roadside assistance?
Having these answers upfront makes ownership much easier.
Delivery Day Checklist
Before accepting your new car, confirm:
Item | Verified |
|---|---|
Vehicle exterior inspected | ✓ |
Interior inspected | ✓ |
Documents received | ✓ |
Spare key received | ✓ |
Accessories installed | ✓ |
Electronics tested | ✓ |
Warning lights absent | ✓ |
Feature demonstration completed | ✓ |
Independent inspection completed (optional) | ✓ |
Conclusion
Delivery day is the final opportunity to ensure your new vehicle meets the quality and specifications you were promised. A professional dealership should provide a clean vehicle, complete documentation, feature demonstrations, installed accessories, and enough time for a thorough inspection. Taking a careful and systematic approach before signing the delivery documents helps prevent disputes later and ensures you begin your ownership journey with complete confidence.